Shipping and Exchange
We ship across India from our New Delhi warehouse. Every device is packed in its own box with padding, and the order is dispatched only after a final check. If what arrives does not match its QC record, we exchange it.
Dispatch time
Orders are dispatched within 1–2 working days of payment confirmation. If a unit fails its final check before dispatch, we contact you and either replace it from the same batch or refund you in full — we do not ship a unit that no longer matches its QC record.
Delivery time
- Delhi NCR — 1 to 2 working days after dispatch.
- Metro cities — 2 to 4 working days.
- Rest of India — 3 to 7 working days.
Charges
Shipping charges, if any, are shown at checkout before you confirm the order. There are no hidden handling or packaging fees.
Tracking
You get a tracking number by SMS and email once the courier picks up your order. If tracking has not updated for 48 hours, call us on +91 9211957576 and we will chase the courier.
On delivery
Please record an unboxing video when you open the package. If the box arrives damaged or opened, refuse delivery and inform us the same day — it makes a damage claim straightforward for both of us.
Exchange
If the unit does not match the QC document it was sold with — an undisclosed fault, different battery health, the wrong model or storage, or damage in transit — tell us within 7 days of delivery on +91 9211957576 or info@ezinix.com and we exchange it for an equivalent unit from the same batch, at no cost to you. Pickup of the original unit is on us.
Where no equivalent unit is in stock we refund you in full instead. Exchanges are not available for a change of mind, or for wear already listed in the QC document — the Returns & Refunds page sets out those conditions in full.