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Grievance Officer
If a complaint has not been resolved to your satisfaction by our support team, you can escalate it to our Grievance Officer, appointed under the Consumer Protection (E-Commerce) Rules, 2020.
Contact details
- Name: Ajay Mandal, Grievance Officer
- Email: grievance@ezinix.com
- Phone: +91 9211957576 (Monday to Saturday, 10:00 to 19:00 IST)
- Address: EZINIX, F-15/B, First Floor, Shree Phool Chand Complex, Hari Nagar Extension, Badarpur, New Delhi – 110044
Before you escalate
Please raise the issue with support first at info@ezinix.com or +91 9211957576 — most order, delivery and return questions are settled there the same day.
What to include
- Your order number and registered phone or email.
- What went wrong, with dates.
- What you have already been told by support.
- Photos, the unboxing video, or the QC document, where they are relevant.
Response time
We acknowledge every complaint within 48 hours of receiving it and resolve it within one month, as required by the rules.
Still have a question? Contact us or call +91 9211957576.