Returns & Refunds

When you can return

• The unit does not match its QC remarks (undisclosed fault, different battery health, damage not listed).
• The wrong model, storage or colour was sent.
• The device is dead on arrival or damaged in transit.

When you cannot return

• Faults, scratches or dents that were already listed in the QC document for that unit.
• Battery health that matches the figure published for that unit.
• Damage caused after delivery, including liquid damage, drops and third-party repairs.
• Devices where the IMEI or serial does not match the one we dispatched.

Return window

Raise the request within 7 days of delivery by calling +91 9211957576 or emailing info@ezinix.com with your order number, the fault, and the unboxing video if you have it.

How the refund works

Once the unit reaches us we re-inspect it. If the claim is valid we refund the full amount, including what you paid for shipping, to the original payment method within 5 to 7 working days. Return pickup is on us when the fault is ours.